Our more advanced consulting product is called Client Centricity®. This is where we go beyond basic funnels and employ the full extent of service design techniques:
This product is available across industries. We bring in all required technologies and systems as part of the consulting assignment.
customer journey maps
customer data collection
CUSTOMER JOURNEY MAPS
A customer journey map describes exactly how users are interacting with your products and services. In a step-by-step process, we are able to represent this interaction digitally using customer touchpoints. By mapping the customer journey through the customer’s own perspective, we are able to accurately and effectively describe what goes on in each stage of the journey and, more specifically, in each interaction with your business.
Creating customer (or user, employee, etc.) personas helps you to get a clear picture of your customers: What are their main characteristics? What conclusions can be drawn from that information regarding their customer behavior?
Make use of your insights and describe the needs, expectations, wishes – whatever is relevant to understand a group of people as a human being or as a stakeholder.
During their journey, customers interact with your company’s internal and external stakeholders. They use different devices and platforms, and communicate with diverse departments through different channels.
A stakeholder map is a visual representation of all of the stakeholders involved in the customer experience. It helps to understand who is involved, to reveal existing formal and informal relationships between stakeholders, to identify frictions between them, and to find new business opportunities.
TIME TO IMAGINE
If you had a magic wand and could change anything in your business, what’s the first change you will make?
What in your business is actively threatening your growth potential?
LET'S MAKE THAT A REALITY:
Fill out the below form and receive a free consultation with one of our growth consultants