WHO ARE WE?

Essentially, we are a service design company. This means we drive growth by optimizing the customer journey. Founded in 2017, we are proudly South African and a level 1 BBBEE contributor.

OUR PRODUCT PROTFILIO

We see service design in a broader light. It includes marketing and sales touchpoints. After all, this too is part of the client journey.

PRODUCT SUMMARY

We see service design in a broader light. It includes marketing and sales touchpoints. After all, this too is part of the client journey.

Basic funnel-as-a-service for B2B tech companies


Light funnel consulting

for all industries

Training:

B2B tech track

General track

Client Centricity®

for all industries

OUR OUTPUTS

An end-to-end mapped out experience that produces, in volume, known prospects

from unknown traffic.

Basic funnel-as-a-service

Training

A competent team, delivering a consistent narrative, that produces, in volume, closed

deals from known prospects.

Client Centricity®

A reimagined, avant-garde, digital-driven, human-centric service experience.

CLIENT CENTRICITY

Our more advanced consulting product is called Client Centricity®. This is where we go beyond basic funnels and employ the full extent of service design techniques:

This product is available across industries. We bring in all required technologies and systems as part of the consulting assignment.

customer journey maps

persona development

stakeholder maps

customer data collection

ARE WE AN AGENCY?

No. We’re a service design consulting firm. While we prefer using our own professionals to develop digital assets, we don’t mind working with your preferred agency or inhouse teams.

ARE WE AN AGENCY?

WHAT THE MARKET SAYS

84% of companies that work

to improve their customer experience report an

increase in their revenue.

Two-thirds of companies compete on customer experience, up from

just 36% in 2010.

73% of consumers say a good

experience is key in influencing their brand loyalties.

LET'S MAKE THAT A REALITY:

Fill out the below form and we will do a free consultation with one of our growth consultants

Copyright © 2021 Blacfox . All rights reserved.